Marketing automation broadly refers to the automation of marketing campaigns triggered by a set of predefined conditions and based on user behavior. It is possible to automate the sending of emails, sms, contact segmentation, lead scoring or even lead nurturing.
Automation is done through pre-designed scenarios depending on user behavior: for example, sending a welcome email when subscribing to a list or a follow-up email when he abandons a basket.
Autoresponder, trigger marketing, lifecyle e-mail marketing or even automated emails: all these words refer to the automation of marketing tasks, we will limit ourselves here to the use of the term "marketing automation".
Email marketing consists of sending an email to a list of contacts (one to many). It usually serves a fairly broad purpose, such as announcing promotions, new products, or sending topical content through a newsletter.
On the contrary, marketing automation sends automatic and targeted emails (one to one), triggered by specific actions of your contacts. These are therefore more timely and individually calibrated messages for each user based on their progress in the customer journey.
Marketing automation makes it possible to generate leads, in particular through lead nurturing and lead scoring. It also improves your email marketing through segmentation and dynamic management of your contact lists. Finally, marketing automation is a strong lever for customer relations: by triggering the sending of emails on specific actions, marketing automation allows you to address each of your contacts individually when they are most receptive.